Online Business Improvement with Supply Chain Management, Service Quality, Consumer Feedback and Digital Currency

Abstract

This study sought to examine the influence of service quality, supply chain management, digital currency, and user feedback on the online business performance of Business Administrators in Indonesia. An extensive survey was carried out, specifically targeting a sample of Business Administrators in Indonesia. The survey questionnaire consisted of verified indicators for service quality, supply chain management, digital currency integration, consumer feedback, and online business success. Data was collected through the administration of structured interviews and the distribution of questionnaires. The investigation uncovered a notable and positive association between service quality, effective supply chain management, extensive use of digital money, good consumer feedback, and improved online business outcomes for Business Administrators in Indonesia. Significantly, organisations that strategically utilised these criteria observed substantial enhancements in their online operations. The current study’s findings highlight the significant impact of service quality, supply chain efficiency, digital currency acceptance, and user feedback on enhancing the performance of online enterprises among Indonesian Business Administrators. This research provides significant insights for practitioners aiming to optimise these characteristics for long-term success in the ever-changing online business environment.